Terms & Conditions
The services presented on this website https://ticket.aventuredusucre.com are operated by Sugarworld Limited, a company duly incorporated under the laws of the Republic of Mauritius, having its registered office at Beau Plan, Pamplemousses, Mauritius. Services are marketed under the brand L’Aventure du Sucre.
In accordance with applicable laws relating to electronic transactions and data protection in Mauritius, users are hereby informed that the website enables the purchase of museum admission tickets online.
By accessing and using this website and/or proceeding with a purchase, the user expressly acknowledges and agrees to be bound by these Terms and Conditions of Sale (hereinafter “the Terms”). Sugarworld Limited reserves the right to amend or update these Terms at any time without prior notice. The version in force at the time of purchase shall apply.
1. ACCESS AND USE OF THE WEBSITE
The web site comprises:
- A public section accessible without the provision of personal data, intended for informational purposes only.
- A transactional section requiring the submission of personal data for the purpose of processing bookings and purchases.
Users agree to use the website lawfully and not to engage in any activity that could harm or disrupt the website’s operation, security or integrity. Sugarworld Limited reserves the right to suspend access to the website at any time for maintenance, security or legal reasons.
WARNING – Ticket fraud: Users are strongly advised to purchase tickets exclusively through the official L’Aventure du Sucre website https://ticket.aventuredusucre.com. Sugarworld Limited shall not be held responsible for tickets purchased through third-party or unauthorised platforms.
2. LEGAL CAPACITY
By making a booking or purchase, the user warrants that he or she:
- Is at least 18 years of age, or is acting with the consent of a parent or legal guardian;
- Possesses the legal capacity to enter into a binding contract;
- Is purchasing tickets for legitimate personal or group use and not for commercial resale.
3. TICKET CATEGORIES AND PRICING
Several ticket categories are available on the website, subject to availability and applicable promotions. Pricing for each category is displayed on the website at the time of purchase.
Visitors eligible for reduced or free admission may be required to present valid supporting documentation upon entry. Sugarworld Limited reserves the right to refuse entry or apply the standard rate if proof of eligibility cannot be provided.
All prices are displayed inclusive of applicable taxes. Sugarworld Limited reserves the right to modify pricing at any time. The price applicable to any given purchase is the price displayed at the time the order is confirmed.
4. PAYMENT
4.1 Accepted Payment Methods
Payments are accepted exclusively by credit or debit card (Visa, Mastercard, or as otherwise indicated on the checkout page). All online transactions are secured using industry-standard encryption protocols (3D-Secure or equivalent).
Sugarworld Limited does not store payment card details. Payment processing is handled by a certified third-party payment service provider.
4.2 Order Confirmation
Once payment has been successfully processed, the user will receive a booking confirmation by email. This email will contain the order details along with their e-ticket in QR code format. This confirmation email constitutes the binding contract between the user and Sugarworld Limited.
Tickets will be sent by email within 24 hours of purchase and, in any event, no later than 24 hours before the scheduled visit. If you do not receive your confirmation email, please check your spam or junk folder before contacting us.
5. TICKETS – TERMS OF USE
5.1 Validity
Each ticket is valid for the selected date at the time of booking only. Tickets are strictly personal and non-transferable. The lead booker may be required to present a valid form of identification upon entry.
Re-entry to the museum is not permitted once a visitor has exited the premises.
5.2 Ticket Presentation
Visitors must present their e-ticket (on a mobile device or printed) at the entrance. QR codes must be clearly legible. Sugarworld Limited shall not be liable for entry refusal resulting from a damaged, illegible or duplicated QR code.
5.3 Anti-Fraud
Tickets obtained through unauthorised resellers, mirror websites, or any other unauthorised channel may be invalidated without refund. Sugarworld Limited reserves the right to refuse entry to the holder of any ticket suspected of fraud.
6. CANCELLATION AND REFUND POLICY
6.1 General Rule – No Right of Withdrawal
In accordance with applicable law, the sale of museum admission tickets constitutes a sale of leisure services tied to a specific date. As such, no statutory right of withdrawal applies. Tickets are non-refundable, non-exchangeable and non-modifiable once purchased.
6.2 No-Show
Visitors who fail to attend on the date indicated on their ticket (no-show) are not entitled to a refund, exchange, or credit note.
6.3 Cancellation or Closure by Sugarworld Limited
In the event that Sugarworld Limited cancels or significantly modifies a scheduled visit (e.g., due to unplanned closure, safety concerns, or unavoidable circumstances), affected visitors will be entitled to one of the following, at Sugarworld Limited’s discretion:
- A full refund to the original payment method, processed within 14 business days; or
- A credit voucher of equivalent value, valid for 12 months from the date of issue, redeemable for museum entry, restaurant, or shop purchases.
Visitors will be notified by email as soon as possible in such circumstances.
Any request for refund under this article must be submitted within one (1) month of the scheduled visit date, by email to administration@aventuredusucre.com, stating the booking reference number and visit date.
6.4 Disputed Transactions
In the event of an unauthorised or disputed payment transaction, the purchaser should contact Sugarworld Limited at administration@aventuredusucre.com in the first instance before initiating any chargeback procedure with their card issuer. Disputed transactions must be notified within 30 days of the transaction date. Sugarworld Limited recalls that any person completing a purchase on the website is deemed to have acted with the required capacity and authorisation, in accordance with Article 2 of these Terms.
7. FORCE MAJEURE
In the event that Sugarworld Limited is unable to perform its obligations, in whole or in part, due to circumstances beyond its reasonable control (hereinafter “Force Majeure”), the affected obligations shall be suspended for the duration of such event. Unlike cancellations under Article 6.3, Force Majeure events are beyond the reasonable control of either party, and the remedies available differ accordingly.
Force Majeure events include, but are not limited to:
- Cyclones, floods, or other adverse weather conditions;
- Fire, explosion, or accident;
- Epidemics or pandemics;
- Government actions, regulations, or restrictions;
- Utility failures;
- Any other unforeseen event beyond the reasonable control of Sugarworld Limited.
In such circumstances, the visitor shall contact Sugarworld Limited at administration@aventuredusucre.com no later than one (1) month following the scheduled visit date, stating their booking reference number and visit date. Sugarworld Limited will endeavour to reschedule the visit. Where rescheduling is not practicable, a credit voucher of equivalent value, redeemable for purchases at the restaurant or shop, will be offered. Where neither option is reasonably practicable, a refund may be issued at Sugarworld Limited’s discretion.
8. CONDITIONS OF VISIT
8.1 Time Slots and Entry
Visitors must arrive on the date indicated on their ticket and no later than 3:00 pm. Visitors presenting outside these conditions may be refused entry without refund.
8.2 Conduct and Safety
All visitors must comply with the museum’s safety rules, instructions from staff, and applicable regulations at all times. Sugarworld Limited reserves the right to refuse entry to, or to remove from the premises, any visitor who:
- Fails to comply with safety or conduct rules;
- Is in a state of intoxication or under the influence of substances;
- Poses a risk to the safety or enjoyment of other visitors or staff;
- Engages in physical or verbal abuse towards staff or other visitors
- Presents a ticket that appears to be fraudulent or invalid.
No refund will be issued in cases of refused entry or removal resulting from visitor misconduct.
8.3 Accessibility
L’Aventure du Sucre is committed to welcoming visitors with disabilities or reduced mobility. Visitors requiring specific assistance or accommodations are encouraged to contact us in advance at administration@aventuredusucre.com.
8.4 Photography
Personal, non-commercial photography and video recording is permitted within the museum unless otherwise indicated in specific areas. Photography, and video recording for commercial purposes are prohibited without prior written authorisation from Sugarworld Limited.
9. LIMITATION OF LIABILITY
The use of the website is undertaken entirely at the user’s own risk. Sugarworld Limited shall not be liable for any direct or indirect damages arising from:
- Technical failures, errors, or interruptions affecting the website or the ticketing platform;
- Unauthorised access to user data resulting from circumstances beyond Sugarworld Limited’s reasonable control;
- Loss, theft, or misuse of e-tickets by the purchaser or third parties;
- Changes to the visitor experience resulting from operational decisions (e.g., room closures, temporary exhibits).
Sugarworld Limited’s total liability in connection with any booking shall not exceed the amount paid by the visitor for the relevant ticket(s).
10. DATA PROTECTION AND PRIVACY
Personal data collected during the booking process (including name, email address, phone number and payment details) is processed by Sugarworld Limited in accordance with the Data Protection Act 2017 of Mauritius and applicable regulations.
Data is collected and used solely for the purposes of:
- Processing and confirming bookings;
- Sending transactional communications (e-tickets, booking confirmations);
- Complying with legal and regulatory obligations;
- Improving our services, subject to the user’s consent where required.
Personal data is retained for the period necessary to fulfil the above purposes and in compliance with applicable legal retention periods. Users may exercise their rights of access, rectification, erasure, or portability by contacting: administration@aventuredusucre.com.
The website uses cookies for functional and analytics purposes. By continuing to use the website, users consent to the use of cookies in accordance with our Cookie Policy, available on the website.
11. INTELLECTUAL PROPERTY
All content appearing on this website – including but not limited to text, images, graphics, logos, videos, and software – is the exclusive property of Sugarworld Limited or its licensors and is protected by applicable intellectual property laws.
No content may be reproduced, distributed, modified, or used for commercial purposes without the prior written consent of Sugarworld Limited.
12. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Mauritius.
In the event of a dispute arising from the interpretation or performance of these Terms, the parties agree to first seek an amicable resolution. Failing that, any dispute shall be submitted to the exclusive jurisdiction of the competent courts of Mauritius.
13. CONTACT
For any enquiry relating to a booking, cancellation, or these Terms and Conditions, please contact us:
L’Aventure du Sucre (Sugarworld Limited)
Beau Plan, Pamplemousses, Mauritius
Email: administration@aventuredusucre.com